Terms of Service

Last updated: 2026-05-03

These Terms of Service ("Terms") govern your use of Readback, a Chrome extension and supporting backend service operated by Osel House LLC, an Alabama limited liability company doing business as Readback ("Readback," "we," "us," or "our"). By installing, signing into, or using Readback (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

We tried to write this in plain English. Where lawyers needed words, we kept them tight.

1. Who we are and how to reach us

Osel House LLC, doing business as Readback. Public contact: support@getreadback.com.

2. The Service

Readback is a Chrome extension that captures readable text from web pages you actively read, indexes that text on your own device, and lets you search and ask questions across your reading using AI. Most of the Service runs locally on your computer; a small backend handles authentication and AI question-answering by forwarding requests to Anthropic's Claude API. Our Privacy Policy describes what data is processed where.

3. Beta status

The Service is currently in closed beta. Features may change, break, or be removed without notice. Performance, availability, and accuracy may be lower than they will be at general availability. By participating in the beta, you accept that you are using pre-release software.

4. Eligibility

You must be at least 13 years old and able to form a binding contract under applicable law to use Readback. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

5. Your account

Sign-in uses one-time codes sent to your email. You are responsible for keeping access to that email account secure and for activity that happens under your account. Notify us at support@getreadback.com if you suspect unauthorized access.

During beta, only emails on our beta allowlist can use AI features (Ask). Local capture and search work for any signed-in user.

6. Acceptable use

You agree not to:

• reverse-engineer, decompile, or disassemble the Service except as expressly permitted by law
• use the Service to access, capture, or process content you do not have a legal right to access
• attempt to circumvent action limits, rate limits, the closed-beta gate, or other technical controls
• use the Service to build a competing product
• use the Service to send abusive, illegal, or infringing content to our backend
• automate, scrape, or generate AI requests beyond normal personal use

We may suspend or terminate access if we reasonably believe you have violated this section.

7. Your content

The pages you capture, the queries you make, and the data Readback stores on your device remain yours. We do not claim ownership of any of it.

When you click Ask, you authorize us to send your question and the relevant locally-retrieved excerpts to Anthropic via our backend so Anthropic can return an answer. We do not store the content of those requests beyond the duration of the request. See the Privacy Policy for full detail.

You are responsible for the legality of the content you choose to capture and process. You must not use the Service to process content whose terms of use prohibit such processing.

8. AI output disclaimer

Readback uses large language models to answer questions about your captured reading. AI output:

• may be inaccurate, incomplete, or misleading
• is not professional advice — not legal, financial, medical, tax, or otherwise
• should not be relied on for any high-stakes decision without independent verification

You are responsible for evaluating and verifying any output before acting on it.

9. Intellectual property

Readback, the Readback name, the Readback logo, the source code we have not open-sourced, and the design of the extension and website are owned by Osel House LLC and protected by intellectual property laws. We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service for your own purposes, subject to these Terms. No other rights are granted.

10. Plans, billing, and refunds

The free plan is offered at no cost and includes a monthly cap on AI actions, plus unlimited capture and search. The closed beta currently uses a higher action cap; the final free-tier limit applies when we leave beta.

Paid plans, when launched, will be processed via Stripe. By subscribing you agree to:

• the price and billing cycle shown at checkout
• automatic renewal at the same cycle until you cancel
• cancellation taking effect at the end of the current billing period (no pro-rated refunds for partial periods, except where required by law)

We may change pricing or plan limits with at least 30 days' notice to active subscribers. If you do not agree to a change, you may cancel before it takes effect.

We do not currently offer refunds for partial billing periods. If you believe you have been charged in error, email support@getreadback.com and we will work in good faith to resolve it.

11. Service availability and changes

We provide the Service on a best-effort basis. We may add, change, suspend, or discontinue any part of the Service at any time. We are not liable for downtime, loss of locally-stored data, or interruptions to third-party services we depend on (Anthropic, Vercel, Supabase, Upstash, Hugging Face, Cloudflare, Stripe).

12. Termination

You may stop using Readback at any time by uninstalling the extension. Doing so deletes the local data on your machine.

We may suspend or terminate your access at any time if you violate these Terms, abuse the Service, or for any reason on reasonable notice. Sections that by their nature should survive termination (Sections 7, 8, 9, 13, 14, 15, 16, 17, and 18) will survive.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ACCURATE, OR ERROR-FREE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OSEL HOUSE LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE FEES YOU PAID TO US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Osel House LLC and its officers, members, employees, and contractors from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any law or third-party right, or (d) any content you cause the Service to process.

16. Governing law and venue

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-laws principles. Subject to Section 17, any dispute not resolved through arbitration shall be brought exclusively in the state or federal courts located in Houston County, Alabama, and you consent to personal jurisdiction there.

17. Arbitration and class action waiver

Please read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual action in small claims court if it qualifies.

• The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
• The arbitration will be held in Alabama or by phone/video, at your option.
• The arbitrator may grant the same remedies a court could, on an individual basis only.

Class action waiver. You and Osel House LLC each waive any right to bring or participate in a class, collective, consolidated, or representative action. Disputes must be brought individually.

30-day opt-out. You can opt out of this arbitration agreement by emailing support@getreadback.com with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opt-out does not affect any other part of these Terms.

If any part of this Section 17 is held unenforceable other than the class action waiver, the rest of this section remains in effect. If the class action waiver is held unenforceable as to a specific claim, that claim must proceed in court rather than in arbitration.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes (anything that increases your obligations or decreases your rights), we will notify you in the extension or by email at least 30 days before the change takes effect. Continued use of the Service after the effective date means you accept the updated Terms.

19. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Osel House LLC regarding the Service.
• Severability. If any provision is held unenforceable, the rest of the Terms remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms; we may assign them to a successor (e.g., in a merger or acquisition).
• Force majeure. We are not liable for failures caused by events outside our reasonable control (outages of upstream providers, network failures, natural disasters, government actions, etc.).
• Contact. Questions about these Terms: support@getreadback.com.